Australia
Empowering Your Business with 24/7 Managed IT Services
Global Standards, Local Expertise, Scalable IT Support, Remote and Onsite Services for Your Growing Business.
Managed IT Services: Your
All-in-One IT Support Solution
MotivIT is a leading service provider offering comprehensive managed services for businesses of all sizes. Our managed services range from basic Tier 1 troubleshooting to advanced Tier 3 problem-solving. With a well-structured escalation and dispatch process, our dedicated team swiftly resolves issues, minimizing downtime. All our services are delivered remotely, enabling us to efficiently support any business, anywhere, ensuring seamless IT operations for our clients.
Core Benefits:
- 24/7 Remote IT Support: Covering all time zones and available anytime, anywhere.
- Comprehensive IT Management: From monitoring to system administration and cybersecurity.
- Scalable Solutions: Support tailored to grow with your business needs.
Comprehensive Managed IT Services
to Drive Your Business Forward
Network & Server Management
Complete management and monitoring of your servers and networks, ensuring maximum uptime and performance.
Cybersecurity Solutions
SOC 2 Type 2 certified security protocols, including advanced endpoint protection, email filtering, and threat detection.
Helpdesk Support (GSD)
Our Global Service Desk provides 24/7 support for your end-users, resolving IT issues quickly and efficiently. Whether troubleshooting or answering technical questions, we’ve got you covered.
Cloud Solutions & Virtualization
Scalable cloud solutions for streamlined business operations, ensuring you only pay for what you use. Backup & Disaster Recovery Ensure business continuity with robust backup systems and disaster recovery solutions tailored to your business.
Backup & Disaster Recovery
Ensure business continuity with robust backup systems and disaster recovery solutions tailored to your business.
Flexible Subscription Plans to Match Your IT Needs
We provide a variety of managed services subscription plans tailored to meet diverse business needs and budgets. Each plan features access to our global IT support network, advanced cybersecurity solutions, and additional services from our trusted service provider.
MOST POPULAR
STARTER
Per device
AUD29/mo
Includes:
MANAGED IT SERVICES
- Servers
- Network Devices
- Workstations
- CYBERSECURITY
- Endpoint Protection
- Patch Management
GLOBAL SERVICE DESK
- 8/5 Support Hours
- Service Requests 1
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Account Manager
MOST POPULAR
STANDARD
Per user
AUD69/mo
All of Starter, and:
MANAGED IT SERVICES
- (1) Server
- UNLIMITED Network Devices 2
- (1) Workstation
- (1) M365 Business Standard 3
- Vendor & Asset Management
- CYBERSECURITY
- Email Spam Filtering
- Multi-Factor Authentication (M365 only)
GLOBAL SERVICE DESK
- 8/5 Support Hours
- UNLIMITED Service Requests 4
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Account Manager
- Quarterly Business Reviews
MOST RECOMMENDED
PROFESSIONAL
Per user
AUD129
/mo
All of Standard, and:
MANAGED IT SERVICES
- (3) Servers
- CYBERSECURITY
- Advanced Endpoint Protection
- Advanced Email Spam Filtering
- Email Encryption
- Password Management
- Firewall Hardening
- Disk Encryption
- Security Awareness Training
- Dark Web Scanning (3 Domains)
- Email Phishing Campaigns (Bi-Annual)
- Advanced Multi-Factor Authentication
- IT Security Risk Assessment
- Disaster Recovery Plan
- Vulnerability Scanning & Remediation
- Information Security Policies
GLOBAL SERVICE DESK
- 8/5 Support Hours
- UNLIMITED Service Requests 4
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Dedicated Account Manager
- Quarterly Business Reviews
ADVANCED
Per user
AUD179/mo
All of Professional, and:
MANAGED IT SERVICES
- (5) Servers
- CYBERSECURITY
- Advanced Endpoint Protection with EDR
- Dark Web Scanning (5 Domains)
- Email Phishing Campaigns (Quarterly)
GLOBAL SERVICE DESK
- 8/5 Support Hours
- UNLIMITED Service Requests 4
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Dedicated Account Manager
- Quarterly Business Reviews
CUSTOM
Request for Proposal
We also provide customized Request for Proposal (RFP) for organizations with specific requirements
MOST POPULAR
STARTER
Per device
AUD26/mo
Includes:
MANAGED IT SERVICES
- Servers
- Network Devices
- Workstations
- CYBERSECURITY
- Endpoint Protection
- Patch Management
GLOBAL SERVICE DESK
- 8/5 Support Hours
- Service Requests 1
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Account Manager
MOST POPULAR
STANDARD
Per user
AUD62/mo
All of Starter, and:
MANAGED IT SERVICES
- (1) Server
- UNLIMITED Network Devices 2
- (1) Workstation
- (1) M365 Business Standard 3
- Vendor & Asset Management
- CYBERSECURITY
- Email Spam Filtering
- Multi-Factor Authentication (M365 only)
GLOBAL SERVICE DESK
- 8/5 Support Hours
- UNLIMITED Service Requests 4
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Account Manager
- Quarterly Business Reviews
MOST RECOMMENDED
PROFESSIONAL
Per user
AUD116
/mo
All of Standard, and:
MANAGED IT SERVICES
- (3) Servers
- CYBERSECURITY
- Advanced Endpoint Protection
- Advanced Email Spam Filtering
- Email Encryption
- Password Management
- Firewall Hardening
- Disk Encryption
- Security Awareness Training
- Dark Web Scanning (3 Domains)
- Email Phishing Campaigns (Bi-Annual)
- Advanced Multi-Factor Authentication
- IT Security Risk Assessment
- Disaster Recovery Plan
- Vulnerability Scanning & Remediation
- Information Security Policies
GLOBAL SERVICE DESK
- 8/5 Support Hours
- UNLIMITED Service Requests 4
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Dedicated Account Manager
- Quarterly Business Reviews
ADVANCED
Per user
AUD161/mo
All of Professional, and:
MANAGED IT SERVICES
- (5) Servers
- CYBERSECURITY
- Advanced Endpoint Protection with EDR
- Dark Web Scanning (5 Domains)
- Email Phishing Campaigns (Quarterly)
GLOBAL SERVICE DESK
- 8/5 Support Hours
- UNLIMITED Service Requests 4
NETWORK OPERATIONS CENTER
- 24/7/365 Remote Monitoring & Management
- Monthly Maintenance
- MotivIT ONE
- Centralized Client Portal
- Dedicated Account Manager
- Quarterly Business Reviews
CUSTOM
Request for Proposal
We also provide customized Request for Proposal (RFP) for organizations with specific requirements
1 Starter plan provides basic cybersecurity protection and monitoring. All service requests will be billable at standard rates.
2 Unlimited network devices includes all networking equipment within a single office location, up to reasonable limits (firewalls, routers, switches, wireless devices, and network printers).
3 Microsoft 365 Business Standard includes business email and Microsoft 365 apps accessible on web, mobile, and desktop (Word, Excel, PowerPoint, Outlook, Teams).
4 Unlimited service requests cover day-to-day support tasks within reasonable limits and excludes project-based work.
Additional Services for Your Specific IT Needs
We offer both onsite and remote support services globally to handle complex IT issues that require specialized attention.
| Location | Service | Rate |
|---|---|---|
| Global (Australia) | Onsite (Standard) | Contact Us |
| Remote (Standard) | AUD 100/hour (Next Business Day, 1/2 hour min.) |
*For emergency or after-hours services, rates are adjusted accordingly.
Seamless IT Onboarding in 30 Days
We follow a structured 30-day onboarding process that ensures your business IT infrastructure is set up efficiently and with minimal disruptions. From the initial consultation to system implementation, our dedicated onboarding team works closely with you to ensure every detail is aligned with your business needs.
Phase 1: System Preparation
- Welcome onboard email
- Setup & configure MotivIT systems
- Provision tools and software licenses
Phase 2: Know Your Client
- Introduction with the client and team
- Comprehensive assessment
- Network audit & inventory scan
Phase 3: System Review
- Identify vulnerabilities
- Develop IT strategy plan
- Implement perimeter lockdown
Phase 4: System Implementation
- User training
- Services go live
- Documentation & reports
Reach Us Anytime, Anywhere
- 1-on-1 Engagement: Direct access to your Technical Account Manager (TAM).
- Client Portal: Manage your IT infrastructure using our MotivIT ONE portal.
- Email & Live Chat: Reach our team at servicedesk@motivit.com or chat with us on our website.
- Hotline: Call us for immediate support at +61 7 3106 8866.